Come shop with us at our Karaka store:

Paddock To Pantry

Corner Linwood Rd & Blackbridge Rd

Karaka 2580 

You can find us on Google here

Come shop with us at our Glenbrook Kahawai Point store:

Paddock to Pantry

1 Tai Tauwhare, Kahawai Point, 

Auckland 2681

You can find us on Google here

Our Karaka physical store is open:

Weekdays: 8 am - 7 pm

Weekends: 8 am - 6 pm

Our Kahawai Point physical store is open:

Weekdays: 7 am - 7 pm

Weekends: 8 am - 6 pm 

You can shop on our online store at any time; it is always open and live!

Please note that these hours will differ on public holidays.

On weekdays during the hours of 9 am - 4p,m our team is regularly monitoring emails. As our team are busy sending grocery orders and serving customers, there may be a delay in response. If your matter is urgent, please phone us on 09 291 9364.

Of course! We suggest looking at our website to see if there is something similar to your vision to get underway, and send that to use with your budget and a brief of what you're wanting to create.

Phone us at 09 291 9364 or email us info@paddocktopantry.co.nz at least 48 hours before delivery time with what you would like and we will get back to you asap with a price and your options. If you're looking for a custom order above 10 boxes we require a minimum of 1 week notice. 

Please contact our team as soon as you have a request to make a change to your order by emailing info@paddocktopantry.co.nz or calling 09 291 9364 and letting us know your order number and request. 

We can't guarantee that we can make your change, however we will certainly do our best to accomodate!

We endeavour to recreate your grocery boxes and gift baskets exactly as pictured. When an intended product is out of stock, we will substitute it with a product of the same type and value.

If you feel as if your grocery box or gift basket is very different from the photo, please email info@paddocktopantry.co.nz a photo of how your gift was received and your order number.

Wherever possible, we send the products as ordered, unforeseen supply issues can happen. In this instance, we will try and substitute a product with a similar product. If this isn't possible, we will refund the item and you will be notified.  

Refunds can take 3 - 5 business days to show back into your original payment method account.

For sure, we want to ensure that your items are delivered when you want them. 

At checkout you will be able to select your preferred deliverty date. 

We will try our best to get your order to you on the selected delivery date however, as we use a third party delivery service and other unforeseen circumstances, delivery is not 100% guaranteed on your selected delivery date.

We've partnered with leading New Zealand couriers and have worked hard to create a delivery network that's reliable as possible. No courier is 100% reliable, however our partners strive to be as close as possible. 

Gift Delivery - We also run on our premium gifting delivery service which means you can get your gift delivered on your chosen date.  

*Nationwide excludes rural addresses. We can deliver to these addresses Monday - Friday. Please select a date 2-3 days before your intended delivery date for rural deliveries. 

We deliver all over New Zealand, bringing great value groceries right to your doorstep.

Your delivery rate and timeframe will depend on your address and the contents of your order. 

We work with a few trusted courier partners – including Urgent Couriers and NZ Post – to make sure your order arrives safely and efficiently. Once you enter your address at checkout, you’ll see your delivery options and rate.

You’ll also be able to choose your preferred delivery date based on what’s available to your postcode. 

All orders over $150 will have a reduced shipping rate.

Our courier partners deliver on the selected date 94% of the time – but if something unexpected happens and your order doesn’t arrive on your expected day, please check in with your relevant courier below:

Urgent Couriers: 09 307 3555

NZ Post: 0800 501 501

If you need assistance, please contact our team on info@paddocktopantry.co.nz, and we’ll follow it up for you.

Rural delivery note: Delivery may take 2–3 days longer depending on the local courier. Because rural timeframes can vary so much, we’re not able to guarantee delivery.

Once your order is on its way, you’ll receive tracking details via email or text.

Got questions about delivery to your area? Our friendly team’s happy to help.

Yes, of course. You will receive a tracking number via email or text (for Urgent Delivery orders only).

You will be able to click on the tracking link within that to see your delivery information.

Please note that for South Island deliveries, these are picked up from our warehouse in a truck, and the first scan isn't registered until the truck arrives at the Christchurch NZ Post depot. Once there, each box is scanned and tracking becomes available. 

If you haven't received your link, please call our team on 09 291 9364 and our team can update you on its status.

We totally understand that accidents happen. Please email us on info@paddocktopantry.co.nz or ring our store on 09 291 9364 as soon as you can and let us know the correct address and we'll update this for you. Please quote your order number when requesting this change.

We offer a range of delivery options depending on your location:

Same Day Delivery – selected Auckland areas (order before 9am)

Express Tonight – evening delivery in Auckland (6pm–9pm weekdays)

Overnight Delivery – NZ-wide via NZ Post

Delivery options will show at checkout based on your address.

You also have the option of using NZ Post Collection Points – this won't show as an option, but you can learn more information here. 

We're sure we do! We deliver to metro addresses nationwide (excluding Chatham Islands and Great Barrier). 

We can deliver to rural addresses, however this is not covered by our delivered fresh guarantee. A standard rural courier can take an additional day or two on top of our priority overnight service, which is a challenge as our Meat Boxes are designed to be effective on an overnight service. 

Some of our rural customers know that their local courier delivers overnight and proceed to order, however this is at their own risk. We do not encourage this and our delivered fresh guarantee doesn’t apply to rural deliveries. 

Some of our rural customers have contacted their local non-rural supermarket, post office, gas station, etc and used them as a pick-up point. (Please note, you will have to get in touch with the delivery location/delivery company and confirm that they are happy to accept deliveries). You can do this easily using NZ Post Click and Collect here. 

If you order to a rural address you will be charged a higher delivery fee. This is because we are charged a higher delivery fee for this service.

We are working hard to bring you more flexibility and choice as to when you get your order delivered. 

In Auckland, we have introduced an Evening Express service which operates Monday - Friday, and delivers between 6-9pm. 

A mobile number is important for delivery updates, especially for Express Tonight orders.

It allows drivers to:

Send ETA updates

Contact you if needed

Ensure your delivery can be completed smoothly

If you need to follow up on your order outside of our work hours, you can call NZ Post directly on the express line 0800 501 502. 

If delivery can’t be completed before 9pm, your order will be returned and scheduled for delivery the next day.

Our team or NZ Post will be in touch to arrange this.

Our NZ Post Express delivery service offers delivery between 6 - 9pm Monday to Friday in the map area shown below: