Come shop with us in-store at:
Paddock To Pantry
Corner Linwood Rd & Blackbridge Rd
Karaka 2580
You can find us on Google here
Where is your physical store located?
Come shop with us in-store at:
Paddock To Pantry
Corner Linwood Rd & Blackbridge Rd
Karaka 2580
You can find us on Google here
What are you store hours?
Our physical store is open 8am - 7pm 7 days a week, and our online store is always open!
Please note that these hours will differ on public holidays. Check our Facebook here for updates.
When will you reply to my email?
During the hours of 9am - 4pm our team is regularly monitoring emails. As our team are busy crafting gift baskets and serving customers, there may be a delay in response. If your matter is urgent, please phone us on 09 291 9364.
Can I create a custom Gift Basket?
Of course! We suggest looking at our website to see if there is something similar to your vision to get underway, and send that to use with your budget and a brief of what you're wanting to create.
Phone us at 09 291 9364 or email us info@paddocktopantry.co.nz at least 48 hours before delivery time with what you would like and we will get back to you asap with a price and your options. If you're looking for a custom order above 10 boxes we require a minimum of 1 week notice.
Can I Make Changes To My Order?
Please contact our team as soon as you have a request to make a change to your order by emailing info@paddocktopantry.co.nz or calling 09 291 9364 and letting us know your order number and request.
We can't guarantee that we can make your change, however we will certainly do our best to accomodate.
My order is different from the photo?
We endeavour to recreate your gift basket exactly as pictured, however when an intended product is out of stock we will substitute it with a product of the same type and value.
If you feel as if your Gift Basket is very different from the photo, please email info@paddocktopantry.co.nz a photo of how your gift was received and your order number.
my order is missing products or add-ons?
Wherever possible we send the products as ordered, however unforeseen supply issues can happen. In this instance we will try and substitute a product with a similar product. If this isn't possible, we will refund the item and you will be notified.
Can I Select A Delivery Date?
For sure, we want to ensure that your items are delivered when you want them.
We deliver 7 days a week in Auckland, Sunday - Friday across the North Island, and Tuesday - Friday in the South Island. Please see our available delivery dates at checkout.
We will try our best to get your order to you on the selected delivery date however, as we use a third party delivery service and other unforeseen circumstances, delivery is not 100% guaranteed on your selected delivery date.
We've partnered with leading New Zealand couriers and have worked hard to create a delivery network that's reliable as possible. No courier is 100% reliable, however our partners strive to be as close as possible.
Gift Delivery - We also run on our premium gifting delivery service which means you can get your gift delivered on your chosen date.
*Nationwide excludes rural addresses. We can deliver to these addresses Monday - Friday. Please select a date 2-3 days before your intended delivery date for rural deliveries.
How much is delivery & Can I Select A Delivery Time?
Our couriers create a delivery route and schedule based on the orders they have for that day to be as efficient and environmentally responsible as possible. Therefore a delivery time can't be selected and your items could be delivered in the times stated below.
Our delivery fee differs depending on where you are sending to:
Auckland:
• Overnight Shipping: $9.95 or free on orders over $150.
Auckland Local Delivery Options (7 days a week):
• Auckland Local Same-Day Afternoon Delivery 1-5pm. Rate calculated depending on postcode
• Auckland Local Same-Day Evening Delivery 6-9pm. Rate calculated depending on postcode
• Urgent Express 4 Hour Delivery. Rate calculated depending on postcode
North Island:
• Overnight Shipping. $12.95 or free on subscriptions & orders over $150.
• North Island Local Same-Day Delivery (including Hamilton, Tauranga, Rotorua, and greater Waikato) (1-6pm) Sunday to Friday. Rate calculated depending on postcode.
South Island:
• Overnight Shipping: $15.95 or free on subscriptions or on orders over $150.
Rural Deliveries: Please check our local delivery option for your Auckland Rural Address as we may deliver to your address. We don’t encourage or guarantee Rural Delivery through our New Zealand Overnight Shipping, However if you’d like to proceed with NZ overnight at your own risk, the delivery fee is:
• Auckland Overnight: $15.95.
• North Island Overnight: $17.95.
• South Island Overnight: $20.95.
Local Delivery Guarantee: Delivered by Urgent Couriers 09 307 3555, live tracking is provided, delivery is guaranteed by courier company subject to accurate delivery information being provided. The guarantee excludes 'acts of god' where delivery isn't possible due to natural disasters or road closures.
Can i track my order?
Yes, of course. You will receive a tracking number via email or text (for same day orders only).
You will be able to click on the tracking link within that to see your delivery information.
If you haven't received your link, please call our team on 09 291 9364 and our team can update you on its status.
I Entered The Wrong Delivery Address, Can I Change It?
We totally understand that accidents happen. Please email us on info@paddocktopantry.co.nz or ring our store on 09 291 9364 as soon as you can and let us know the correct address and we'll update this for you. Please quote your order number when requesting this change.
Where in New Zealand do you deliver?
We deliver nationwide with our overnight delivery service ( Please note: We do not guarantee rural address)
We also have a Same dDy Delivery Service which delivers all across Auckland and selected areas in the North Island (Hamilton, Rotorua, Tauranga and greater Waikato)
Auckland
Airport Oaks (2022) , Albany (0632), Albany Heights (0632), Alfriston (2105), Arch Hill, Auckland Airport (2022), Auckland Central (1010), Avondale (0600), Balmoral (1023, 1024, 1025, 0632) , Bayswater (0622), Bayview (0629), Beach Haven (0626), Belmontm(0622), Birkdale (0626) , Birkenhead (0626), Blockhouse Bay (0600), Botany Downs (2010), Broadway Park, Browns Bay (0630), Bucklands Beach (2012, 2014), Burswood (2013), Campbells Bay (0630, 0620), Castor Bay (0620), Chapel Downs, Chatswood, Cheltenham, Chester Park, Clendon Park (2103), Clover Park (2023), Cockle Bay (2014), Conifer Grove, Crown Hill (0620) , Cumbria Downs, Dannemora (2016), Devonport (0624), Drury (2113), East Tamaki (2013), East Tamaki Heights (2016), Eastern Beach (2012), Eden Terrace (1010, 1021), Ellerslie (1051), Epsom (1023), Farm Cove (2012), Favona (2024), Flat Bush (2016), Forrest Hill (0612), Freesmans Bay (1011), Glen Eden (0602), Glen Eden South, Glen Eden West, Glen Innes (1072), Glendene, Glendowie, Glenfield, Glenfield North, Golflands (2013), Goodwood Heights (2105), Grafton (1023), Green Bay (0604), Greenhithe (0632), Greenlane (1023), Greenmount (2013), Grey Lynn (1010), Half Moon Bay (2012), Hauraki (0622), Henderson (0610, 0612), Henderson North, Herne Bay (1011), Highbrook (2013), Highbury, Highland Park (2010), Hillcrest (0627), Hillsborough, Hingaia (2580), Howick (2010), Huntington Park (2013), Ihumatao (2022), Karaka (2578), Kaurilands (0604), Kelston (0602), Kingseat (2580), Kingsland (1021), Kohimarama (1071), Lynfield (1042), Mairangi Bay (0630), Mangere (2022), Mangere Bridge (2022), Mangere East (2024), Manukau (2024), Manukau Central (2024), Manukau Heights (2024), Manurewa (2102), Manurewa East (2102), Massey (2678), Mclaren Park, Meadowbank (1072), Meadowood (0629), Mechanics Bay (1010), Mellons Bay (2014), Middlemore, Milford (0620), Mission Bayn (1071), Morningside, Mount Albert (1025), Mount Eden (1024), Mount Roskill (1041), Mount Wellington (1060), Murrays Bay (0630), Narrowneck, New Lynn (0600), New Windsor (0600), Newmarket (1023), Newton, North Harbour In, Northcote (0627), Northcote Central, Northcote Point (0627), Northpark (2013), Omana Beach (2018), One Tree Hill (1061), Onehunga (1061), Opaheke (2113), Orakei (1071), Oranga (1061), Otahuhu (1062), Otara (2023), Pahurehure (2113), Pakuranga (2010), Pakuranga Central (2010), Pakuranga Heights (2010), Panmure (1072), Papakura (2110), Papakura Camp (2110), Papatoetoe (2025), Parnell (1052), Penrose (1061), Pine Harbour, Pinehill (0632), Point Chevalier (1022), Point England (1072), Point View Park, Ponga (2584), Ponsonby (1011), Puhinui, Pukekohe (2578), Puketutu Island, Randwick Park (2105), Ranui (0612), Redhill (2110), Redoubt Park, Remuera (1050), Rosedale (0632), Rothesay Bay (0630), Royal Oak (1023), Runciman (2578), Saint Heilers (1071), Saint Johns (1072), Saint Johns Park, Saint Marys Bay (1011), Sandringham (1025), Schnapper Rock (0632), Shamrock Park (2016), Shelly Park (2014), Somerville (2014), Southdown, Stanley Bay, Stanley Point (0624), Stonefields (1072), Sunnyhills (2010), Sunnynook (0620), Sunnyvale (0612), Sunset North (0632), Swanson (0612), Takanini (2112), Takapuna (0620), Takapuna Central, Tamaki (2013), Te Atatu Pensinsula, Te Atatu South (0602), Te Papapa, The Gardens (2105), Three Kings (1024), Titirangi (0604), Titirangi North ( Please note: We do not deliver to Huai & Laingholm) , Totara Heights (2105), Totara Park (2105), Totara Vale (0629), Unsworth Heights (0632), Waimanu Bay (0610), Waiotaiki Bay, Wairau Valley (0627), Waterview (1026), Wattle Downs (2103), Wesley, West Harbour (0618), Western Heights, Western Springs (1022), Westfield (1060), Westlake, Westmere (1022), Weymouth (2103), Windsor Park (0632), Wiri (2104)
(Please note: We do not deliver to Huai & Laingholm)
The Meat Box North Island Delivery
3200 Hamilton, 3800 Te Awamutu, 3288 Tamahere, 3281 Cambridge, 3216 Hillcrest Hamilton, 3214 Nawton Hamilton, 3210 Frankton Hamilton, 3206 Claudelands Hamilton, 3204 Hamilton Central, 3289 Matangi, 3434 Cambridge, 3024 Ngongotaha Rotorua, 3700 Morrinsville, 3803 Pirongia, 3432 Te Awamutu, 3015 Western Heights Rotorua, 3010 Rotorua Central, 3410 Matamata, 3400 Morrinsville, 3710 Te Kauwhata, 3110 Tauranga Central, 3187 Omokoroa, 3175 Pyes Pa Tauranga, 3118 Papamoa, 3116 Mount Maunganui, 3112 Greerton Tauranga, 3173 Te Puke, 3282 Rototuna North Hamilton, 3493 Tirau, 3283 Hamilton East, 3284 Whitikahu, 3442 Cambridge North, 3444 Karapiro, 3300 Matamata.
Can You Deliver To PO Boxes, Apartments And Rural Addresses?
Why didn't my order arrive on the date i selected?
what happens if the recipient isn't home?
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