Refund Policy

If you’ve received an incorrect or spoiled item, or your order hasn’t been delivered within 48hrs of your selected delivery date, please contact us at info@paddocktopantry.co.nz

You must notify Paddock To Pantry via email on the same day your delivery is made. Items that have been consumed or disposed of will not be eligible for refund or credit.

Photographic evidence of the product and packing slip must be provided to be eligible for a refund. We are unable to issue a refund or credit if more than 24 hours have passed since the arrival of your order before we are notified of an issue. 

Delayed delivery does not qualify for a refund or replacement unless 48 hours have passed since the dispatch of your order (if you are ordering to a Metro address).

The delivery date selected at cart is an indication of preferred delivery date only and is not guaranteed. Our packaging is designed to keep your meat fresh for up to 48 hours from dispatch.

We guarantee delivery to Metro areas only. Metro areas are defined as locations within a town or city that are serviced by New Zealand Post's overnight delivery network.

This excludes rural addresses, PO Boxes, and delivery to the Chatham Islands, Great Barrier Island, and other areas not covered by an overnight NZ Post service.

If you choose to order to an non-Metro address, then this is at your own risk and delayed or expired deliveries are not eligible for a refund. 

If Paddock To Pantry requests that goods be returned, please use the address provided by our team. We will cover any shipping or fulfilment costs associated with returns if the product is deemed to have a non-conformance issue.

When returning items, please pack them securely in the original delivery box, including the wool liner and frozen ice packs. All products must be returned in good condition and in original packaging (where possible) to be eligible for full credit or refund.